Shipping Policy – Orionnovas

Effective Date: March 5, 2025

At Orionnovas, we are committed to delivering high-quality, sustainable kitchenware products to customers worldwide. This Shipping Policy outlines our shipping methods, delivery timeframes, costs, and other important details to ensure a seamless shopping experience. By placing an order on our website, you agree to the terms outlined in this policy.

1. Order Processing Time

We strive to process all orders as quickly as possible while maintaining high standards of quality and packaging.

  • Orders are typically processed within 1-3 business days (Monday to Friday, excluding holidays).
  • During peak shopping seasons, such as holidays or promotional events, processing times may be extended due to high order volumes.
  • Once your order is processed and shipped, you will receive an email confirmation with tracking details.

2. Shipping Methods & Delivery Timeframes

We offer reliable domestic and international shipping options to accommodate our customers worldwide. The estimated delivery time depends on your location and the selected shipping method.

Domestic Shipping (United States)

  • Standard Shipping: Estimated delivery within 5-10 business days.
  • Expedited Shipping: Estimated delivery within 2-5 business days.
  • Priority Shipping: Estimated delivery within 1-3 business days (available in select regions).

International Shipping

  • Standard International Shipping: Estimated delivery within 7-21 business days depending on customs clearance and local postal services.
  • Expedited International Shipping: Estimated delivery within 5-10 business days for select countries.

Please note that international delivery times vary based on destination, customs processing, and local courier services.

3. Shipping Costs & Free Shipping Eligibility

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

  • Standard Shipping Rates: Prices vary depending on the shipping region and order size.
  • Expedited & Priority Shipping: Additional charges apply for faster delivery options.
  • Free Shipping: We offer free shipping on domestic orders over $75 USD and international orders over $150 USD (after discounts and before taxes).

4. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • You can track your order via the shipping carrier’s website or through your Orionnovas account.
  • Tracking updates may take 24-48 hours to reflect after shipment.
  • If you do not receive tracking details within 3 business days, please contact our customer support team.

5. Customs, Duties & Taxes (For International Orders)

For international shipments, customs duties and taxes may apply based on the destination country’s regulations.

  • Customers are responsible for any applicable customs fees, import duties, or local taxes.
  • Customs processing may cause delays beyond our estimated delivery timeframes.
  • We are not responsible for any additional charges incurred during customs clearance.

If your order is subject to customs fees, the shipping carrier will notify you before delivery. Failure to pay these fees may result in the return of the package to us, and additional shipping fees may be charged.

6. Undeliverable, Lost, or Stolen Packages

We take great care to ensure timely and accurate deliveries. However, in the rare case of shipping issues, the following policies apply:

  • If an order is marked as delivered but you did not receive it, please check with your neighbors, household members, or local post office before contacting us.
  • If a package is returned to us due to an incorrect shipping address provided at checkout, customers will be responsible for reshipping fees.
  • Orionnovas is not responsible for lost or stolen packages once they are marked as delivered. We recommend selecting a secure delivery address or adding signature confirmation for high-value orders.

If your package is lost in transit, contact our customer support team, and we will work with the shipping carrier to resolve the issue.

7. Order Cancellations & Address Changes

  • Orders can be canceled or modified within 24 hours of purchase.
  • Once an order has been processed and shipped, we cannot make any changes.
  • If you need to change the shipping address after placing an order, contact us immediately at info@orionnovas.xyz. Address changes cannot be guaranteed after processing.

8. Delays Due to External Factors

While we do our best to ensure timely deliveries, certain external factors may cause unexpected delays, including:

  • Weather conditions and natural disasters.
  • Customs clearance delays for international shipments.
  • Carrier disruptions, such as labor strikes or holiday congestion.
  • Government-imposed restrictions or import/export regulations.

In these cases, Orionnovas is not responsible for delays beyond our control, but we will do our best to keep you updated.

9. Special Shipping Requests

If you have any specific shipping requirements, such as:

  • Gift Packaging & Notes – Available upon request for certain products.
  • Signature Confirmation – Recommended for high-value orders to prevent theft.
  • Split Shipments – If an order contains multiple items, we may ship them separately depending on availability.

Please contact our support team before placing your order to accommodate any special requests.

10. Returns & Exchanges

If you are not satisfied with your order, we accept returns within 30 days of delivery.

  • Items must be unused and in original packaging to be eligible for a return.
  • Return shipping costs are the customer’s responsibility unless the item is damaged or defective.
  • Refunds are processed within 5-10 business days after the return is received and inspected.

For more details, visit our Refund and Return Policy.

11. Changes to the Shipping Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page, and we will notify customers of significant updates via email or website announcements. By continuing to use Orionnovas after updates, you agree to the revised policy.

12. Contact Information

For any shipping-related inquiries, please reach out to us:

📍 Address: 707 Brookview Drive, Santa Clara, California, United States
📞 Phone: 408-984-4763
📧 Email: info@orionnovas.xyz
🌐 Website: Orionnovas

Thank you for shopping with Orionnovas. We appreciate your trust and are committed to delivering high-quality, sustainable kitchenware to your doorstep!