Sales Policy – Orionnovas

Effective Date: March 5, 2025

At Orionnovas, we are committed to providing a seamless and satisfying shopping experience for our customers. This Sales Policy outlines our terms and conditions related to purchasing, pricing, payments, shipping, and other essential aspects of our sales process. By making a purchase from Orionnovas, you agree to comply with the policies outlined below.

1. Order Processing

Orders placed on our website are processed within 1-3 business days (excluding weekends and holidays). Once your order is confirmed, you will receive an email notification with your order details and tracking information when applicable.

  • Orders cannot be modified after they have been processed. If you need to cancel or adjust your order, please contact us within 24 hours of placing it.
  • We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or other reasons.

2. Pricing & Promotions

All prices listed on Orionnovas are in USD and are subject to change without prior notice. We strive to ensure accurate pricing, but in the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

  • Promotional offers and discounts are valid for a limited time and cannot be applied retroactively.
  • Coupons, discounts, or special offers cannot be combined unless otherwise stated.
  • Sales tax may be applied to your order based on your shipping location and applicable tax regulations.

3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Other secure payment gateways as displayed at checkout

All payments are securely processed, and we do not store your payment details. Transactions are encrypted to ensure security and prevent unauthorized access.

4. Shipping & Delivery

We offer domestic and international shipping with various carriers. Estimated delivery times vary based on location:

  • United States: 5-10 business days
  • International: 7-21 business days, depending on customs clearance and local postal services

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping may be available on qualifying orders as part of special promotions.

  • We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
  • If a package is marked as delivered but you did not receive it, please contact the carrier directly.
  • Customers are responsible for providing an accurate shipping address. Orionnovas is not liable for orders shipped to incorrect addresses provided at checkout.

5. Returns, Refunds & Exchanges

We stand by the quality of our products and offer a 30-day return policy. If you are unsatisfied with your purchase, please refer to our Refund and Return Policy for detailed instructions on how to request a refund or exchange.

  • Items must be unused, in original condition, and include all packaging and accessories.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.
  • Refunds are processed to the original payment method within 5-10 business days after approval.

6. Product Availability

Product availability is subject to change based on demand and inventory levels. If an item is out of stock after you place an order, we will notify you promptly and provide alternative options, such as waiting for restocking, selecting another product, or receiving a full refund.

We reserve the right to discontinue or modify products without prior notice.

7. Warranty & Product Quality

We ensure that all products sold on Orionnovas meet high-quality standards. Many of our items come with a manufacturer’s warranty, which varies by product.

  • If you receive a defective or damaged item, please contact us within 7 days of delivery to arrange for a replacement or refund.
  • Normal wear and tear, misuse, or damage caused by improper handling are not covered under warranty.

8. Privacy & Security

We prioritize the security of our customers’ information. Your personal details are processed in accordance with our Privacy Policy and are never shared with third parties without consent.

All transactions are securely encrypted to protect against fraud and unauthorized access.

9. Fraud Prevention & Order Verification

To maintain a safe shopping environment, we implement fraud prevention measures:

  • Large or suspicious orders may require additional verification before processing.
  • If fraudulent activity is suspected, we reserve the right to cancel the order and take appropriate legal action.

If you receive a notification requesting verification, please respond promptly to avoid delays in processing your order.

10. Changes to the Sales Policy

We reserve the right to update this policy at any time. Any modifications will be reflected on this page, and we will notify customers of significant changes via email or website announcements. Continued use of Orionnovas after any updates constitutes acceptance of the revised policy.

11. Contact Information

For any inquiries regarding our Sales Policy, orders, or other concerns, please reach out to us:

📍 Address: 707 Brookview Drive, Santa Clara, California, United States
📞 Phone: 408-984-4763
📧 Email: info@orionnovas.xyz
🌐 Website: Orionnovas

Thank you for choosing Orionnovas. We appreciate your trust and look forward to serving you with high-quality, sustainable kitchen products!