Payment Policy – Orionnovas

Effective Date: March 5, 2025

At Orionnovas, we are committed to providing a secure, seamless, and hassle-free shopping experience. This Payment Policy explains the accepted payment methods, transaction security, billing details, and other important information related to payments on our website. By making a purchase, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept a wide range of secure payment options to ensure a convenient shopping experience. The following payment methods are available for orders placed on Orionnovas:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal (Available for secure transactions and PayPal Credit where applicable)
  • Apple Pay & Google Pay (For fast and secure mobile payments)
  • Bank Transfers (Available for bulk or corporate orders; contact us for details)
  • Gift Cards & Store Credit (Orionnovas-issued gift cards can be applied during checkout)

We do not accept cash, checks, or money orders for online purchases.

2. Currency & Pricing

  • All prices on Orionnovas are listed in USD.
  • If you are shopping from outside the United States, your payment provider may apply currency conversion fees.
  • The final charge reflected on your statement may vary due to exchange rates or international banking fees applied by your bank.
  • Orionnovas reserves the right to adjust product pricing at any time due to demand, supplier costs, or promotions.

3. Payment Processing & Security

We prioritize the security of all transactions and protect your financial data through industry-leading encryption and fraud prevention measures.

  • All payments are processed via SSL encryption, ensuring your credit card and personal details remain secure.
  • Orionnovas does not store payment details. All card transactions are handled through PCI-DSS compliant payment processors to prevent unauthorized access.
  • If your payment is declined, please check with your bank or payment provider to ensure there are no restrictions on your card.

If you encounter any payment issues, please contact our support team for assistance.

4. Payment Confirmation & Billing

  • Once your payment is successfully processed, you will receive an order confirmation email with payment details, order number, and invoice.
  • If you do not receive a confirmation email within 24 hours, check your spam/junk folder or contact our support team.
  • Orders will not be processed or shipped until full payment has been received and verified.
  • For subscription-based or recurring payments (if applicable), billing will occur automatically at the scheduled intervals agreed upon during checkout.

5. Taxes & Additional Charges

  • Applicable sales tax will be calculated at checkout based on your shipping location.
  • International orders may be subject to customs duties, VAT, or import taxes, which are the responsibility of the customer. These fees vary by country, and we recommend checking with your local customs office before placing an order.
  • Orionnovas is not responsible for any additional banking fees, foreign transaction fees, or exchange rate charges applied by your financial institution.

6. Payment Issues & Declined Transactions

If your payment is unsuccessful, possible reasons include:

  • Insufficient funds in your bank account or credit limit exceeded.
  • Incorrect billing information entered during checkout.
  • Bank-imposed security restrictions or fraud protection blocks.
  • Expired or blocked credit/debit card.
  • Payment processor issues.

To resolve a declined payment, please:

  • Double-check your card details and billing information.
  • Contact your bank or payment provider to authorize the transaction.
  • Try using an alternative payment method.
  • If the issue persists, contact Orionnovas for support.

7. Refunds & Chargebacks

  • If you need to request a refund, please review our Refund and Return Policy for eligibility and instructions.
  • Approved refunds will be issued to the original payment method within 5-10 business days depending on your bank or payment provider.
  • Unauthorized chargebacks may result in order cancellation and restriction of future purchases. If you have a dispute regarding a payment, please contact us before filing a chargeback.

8. Payment for Bulk & Custom Orders

For bulk orders, corporate purchases, or custom products, we may require additional verification before processing payment.

  • Large orders may be subject to manual approval and extended processing times.
  • Payment for bulk or custom orders must be made in full before production or shipment begins.
  • We may accept bank transfers for high-volume orders. Contact us for more details.

9. Subscription Payments (If Applicable)

If Orionnovas offers subscription-based services or products, the following terms apply:

  • Subscription charges will be billed automatically based on the selected payment frequency.
  • Customers can cancel subscriptions at any time through their account settings or by contacting customer service.
  • Refunds for subscriptions are only provided under specific circumstances outlined in the Refund and Return Policy.

10. Fraud Prevention & Security Measures

To ensure a safe shopping environment, we implement security measures to detect and prevent fraudulent transactions.

  • Large, high-value, or unusual transactions may require manual verification before processing.
  • Orionnovas reserves the right to cancel any order if fraud is suspected.
  • If additional verification is required, we may request photo ID, proof of billing address, or a confirmation call before processing payment.

Failure to comply with verification requests may result in order cancellation and restriction of future purchases.

11. Payment Policy Updates

We reserve the right to update or modify this Payment Policy at any time. Any changes will be reflected on this page, and customers will be notified of significant updates via email or website announcements. By continuing to use Orionnovas after any updates, you agree to the revised policy.

12. Contact Information

For payment-related inquiries, transaction issues, or assistance with billing, please reach out to us:

📍 Address: 707 Brookview Drive, Santa Clara, California, United States
📞 Phone: 408-984-4763
📧 Email: info@orionnovas.xyz
🌐 Website: Orionnovas

Thank you for shopping with Orionnovas. We appreciate your trust and are committed to providing a secure and seamless payment experience!