Refund and Return Policy – Orionnovas

Effective Date: March 5, 2025

At Orionnovas, customer satisfaction is our top priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure a smooth and hassle-free shopping experience. Please read our policy carefully to understand how to initiate a return or refund.

1. Eligibility for Returns

We accept returns on most products within 30 days of the delivery date. To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • The product must not have been washed, altered, or damaged by improper use.
  • Returns must include all original accessories, manuals, and any promotional items received with the purchase.
  • Certain products, such as gift cards, personalized items, and clearance sale items, are not eligible for returns unless defective or damaged upon arrival.

To start a return process, please contact our customer support team at info@orionnovas.xyz with your order details and reason for return.

2. Return Process

If your return request meets the eligibility criteria, follow these steps to complete your return:

  1. Submit a Return Request: Email us at info@orionnovas.xyz with your order number, product details, and reason for return. Attach photos if the item is damaged or defective.
  2. Receive Return Authorization: Our support team will review your request and provide a return authorization along with shipping instructions.
  3. Ship the Product Back: Carefully pack the item and send it to the address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part.
  4. Inspection & Approval: Once we receive the item, we will inspect it within 5-7 business days.
  5. Refund Processing: If approved, your refund will be processed within 5-10 business days to the original payment method.

3. Refund Policy

We offer refunds in the following scenarios:

  • Defective or Damaged Items: If you receive a faulty or damaged product, we will issue a full refund or send a replacement at no additional cost.
  • Incorrect Orders: If we send the wrong item, we will arrange a replacement or issue a refund.
  • Unopened and Unused Products: If you return an unopened and unused item within 30 days, we will provide a refund minus any applicable shipping fees.

Refunds will be credited back to the original payment method. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process above and place a new order for the replacement item. We do not offer direct exchanges at this time.

5. Late or Missing Refunds

If you have not received your refund after 10 business days, please:

  • Check your bank account and credit card statement.
  • Contact your payment provider as processing times may vary.
  • If you still need assistance, email us at info@orionnovas.xyz with your order details.

6. Non-Returnable Items

The following items cannot be returned or refunded unless defective upon arrival:

  • Personalized or custom-made products.
  • Clearance sale or final sale items.
  • Gift cards or promotional items.
  • Items damaged due to improper use, negligence, or normal wear and tear.

7. Shipping Costs for Returns

Customers are responsible for the cost of return shipping unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking confirmation.

8. Cancellations

We accept order cancellations within 24 hours of purchase. If your order has already been shipped, you will need to follow the return process to receive a refund.

9. Changes to Our Refund & Return Policy

Orionnovas reserves the right to update this policy at any time. Any changes will be reflected on this page, and customers will be notified of significant updates via email or website announcements.

10. Contact Information

For any return or refund inquiries, please reach out to us:

📍 Address: 707 Brookview Drive, Santa Clara, California, United States
📞 Phone: 408-984-4763
📧 Email: info@orionnovas.xyz
🌐 Website: Orionnovas

Thank you for shopping with Orionnovas. We appreciate your trust and look forward to serving you again!